Return/refund policy

1. Returns

If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one.

The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras. Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours. Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy at the following link to maintain your refund eligibility.

2. Refunds

We believe in our products so much that we offer a 14 day refund policy . If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately.

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

3. Shipping costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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