Frequently Asked Questions

Please browse below questions which are frequently asked and their corresponding answers.

My order hasn't arrived yet?

While the vast majority of items do arrive on time, there are occasional postage delays. Because we ship directly from our partners in Thailand, China, India, etc, invariably orders will turn up within 4 weeks, but if after 5 weeks your item hasn’t arrived please contact us using our Contact form. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

How much is delivery?

Delivery is free of charge for all orders.

How does shipping work?

Watchess.store partners with global merchants in order to provide you the best prices. This means that your order is shipped from global areas such as Thailand, China, India, etc. We do offer a 100% satisfaction guarantee. Because we ship directly from our partners, your item may take 3-4 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way. We offer international shipping options too — no matter where you are, you can buy from us!

What kind of packaging do you use to protect my watch in transit?

For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of Watchess.store

What if I need to return the item?

No worries! Contact us. right away and we’ll help guide you through the process.

When will I be refunded?

99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 7 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 7 days you haven’t received your refund please contact us using our Contact form.

Why are your prices so low?

Watchess.store delivers thousands of watches to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives. You also receive full technical support from the manufacturer, as well as their fully authorised warranty.

Do you sell fake/replica watches?

No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

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